Angela Joplin thought she and her husband had found the right real-estate agent to help them land their first home in San Diego.
The busy agent with a prestigious firm seemed like a good choice initially, but Joplin said it became clear as the months wore on that this agent didn’t have their best interests at heart. The agent made the couple pull up all of their own listings — only reluctantly agreeing to go out and see a few with them — and then arrived late most of the time.
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